Delivery

We use DHL or other couriers for UK mainland next working day delivery and Royal Mail, all our items will be well packed and dispatched as fast as possible.

Collections

Same day collection is available from our store in Telford; however, you will be required to purchase the item through eBay first as per eBay?s policy.

Clearance 60 day return warranty. 

 Non-UK Bidders

We now offer international deliveries through the eBay global shipping program, available in many countries a service by which we ship your item to a local eBay Global Shipping centre, eBay then arranges to deliver the goods to your non-UK address. Please see the eBay Global shipping page for full terms and note delivery time from the global shipping centre is suggested to be 1 week.

Credit / Debit Card

We do not take card payments over the phone, but we do accept them if you are paying on collection.
We accept the following cards:

·        Visa & Visa Electron 

·        MasterCard 

·        Maestro 

·        Bank Transfer

If Your Order Does Not Arrive

We are regulated by Royal Mail's terms & conditions, and they require a waiting time of 15 working days for the UK, 28 working days for the EU Please note Saturday and Sunday are not working days. For other couriers, please contact us.

We understand the frustration that a delayed or lost item can cause but unfortunately, we cannot take any action until this time has passed. If you choose not to comply with our rules and peruse a refund by other means, regrettably you will be reported to eBay and unable to make any future purchases through our eBay store.

Return Shipping Costs

The buyer is responsible for the return shipping cost, we will not refund you these costs. Please return goods via recorded delivery only. If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, we cannot be held responsible for any loss sustained. If you are returning a very expensive item we advise you to send the product via a courier company or a Royal Mail service with extended insurance so you are adequately covered should the item be lost or damaged in transit. In the case, a buyer fails to accept delivery of the item and it is sent back to us, they will be responsible for the added cost of re-shipping the item.

Questions?

Who are we?

Computer Support Service and EIS Telford are part of the Excess IT Solutions LTD group, based in Telford, Shropshire. We are registered with the Environment Agency for IT recycling, Refurbish & Repair and are also disclosed agents for InKind Direct; a Prince Charles charity.

Our group offers the following core services - Laptop, Desktop, sales. Laptop, Desktop repair services. IT refurbishment. IT Disposal and resale. Resale of donated goods.

Our policy is to offer a fair value professional honest service while keeping to high standards.

Can I return my item if I'm unhappy with it?

We offer a 30-day  money-back guarantee (starting the moment you sign for your parcel) excluding any postage costs. After 30 days your item will be repaired or replaced only.

How many scratches will my laptop have?

Please take a look at the Condition description area.

Where are you based?

We are based in Telford; Shropshire and you are more than welcome to visit us.

Where do you ship to?

UK Mainland:
We ship to both Residential and Business UK Mainland addresses.

For outside the UK mainland:
please contact us to confirm postage costs before bidding.

International:
We now offer international deliveries through the eBay global shipping program, available in many countries a service by which we ship your item to a local eBay Global Shipping centre, eBay then arranges to deliver the goods to your non-UK address. Please see the eBay Global shipping page for full terms and note delivery time from the global shipping centre is suggested to be 1 week.

What does a Tested & Working battery mean?

Unfortunately, we are unable to offer any warranty on batteries. Our tests are based on average use and are a guide only and may vary depending on use.

How long do I have to pay for the item I have won?

Although we prefer our customers to pay instantly, we do allow 3 days maximum for payment. If payment has not been made within 3 days, an item dispute will be raised, and the transaction will be canceled. At this point, the item will be re-listed. Only in special circumstances will you be able to re-purchase your unit. Please note that paying late for your item may cause a delay in delivery times.

If my laptop turns faulty and is still under warranty, can I get it repaired myself?

Your warranty is with EIS Group only and must be returned to us for repair. Unfortunately, we cannot cover any costs for any 3rd party repair work undertaken on your item should you wish to have it repaired elsewhere.

If I need a replacement part instead of a replacement unit, what do I do?

We will more than happily send replacement parts to you to save having to send the unit back for repair, however, we will only do so upon receipt of the faulty part. (Buyer responsible for return postage fees of a faulty part under Return to Base warranty agreement.)

Will the laptop I receive have a UK Keyboard?

All keyboards will be UK layout unless otherwise stated.

OUR PRODUCTS ARE SECURITY MARKED TO STOP FRAUD